Its nice to read how some companies deal with customers, and offer a excellent service. Especially when a replacement is sent from overseas in a very short time. I wonder why some UK based companies and service agents cannot offer a similar service. All to often, we read of peoples bad experiences, that can sometimes show a company in their true light.
I had a problem with a Kodak camera, and within a week the matter was resolved with no hindrance to me. Kodak arranged everything from the UK to Belgium and back, and even supplied some freebies as a goodwill gesture.