Dear Mr. XXXXXXX,
Thank you for contacting iriver Customer Service and thank you for sending in your iriver PMP Player for exchange service.
Unfortunately I have to tell you, that the package has not been sent out until now.
But I will arrange the shipment as soon as possible and also then I will forward you the Tracking Number from the UPS Courier.
I am very sorry for all the inconvenience this case has caused, there we would like to apologize.
For now I can ensure, that you will get back your PMP Player as soon as possible.
For further questions please feel free to contact me again directly.
Mit freundlichen Grüßen / With best regards
iriver Customer Service Team
I seriously cannot believe this at all. This has been ongoing now for 7 months and appears to be ongoing for at least another week beyond that mark at this rate. They have tried with the last call to them to fob me off with “iRiver goodies”. I paid hard earned money for this player and I have been denied the use of it for 7 months. Due to this I can directly blame them for the reason I lost some valuable work from my laptop which I normally used the player to back up but of course I didn’t have the use of it. Personally I don’t know what to do but I am so piddled off at this pathetic attempt at a company I just want someone to tell me what the hell I can do. I paid for this player for a warranty not a piss take. My last phone bill I found that the number in Germany has cost about £15 in just calls to get these people to do their job. I don’t want to know what the next bill will be as I have called them more this past period.
Can someone please advise me what action to take? Goodies from what I can find, appears to entail where they send me a pen, a bag and maybe a set of headphones.
This is much much shorter than what the full story would be but I cant be bothered to bore you all with another 2 of these posts.