info re free-online

  palinka 16:53 16 Feb 07
Locked

Just to satisfy my curiosity, can someone give me answers to these questions about this ISP, (My friend signed up to it last year on the recommndation of his neighbour)
1. there is no telphone help line
2. he's on BB but it isn't on all the time - he says he has to "dial-up"
3 it's been taken over by BT

  SANTOS7 17:24 16 Feb 07

click here

Part of Plusnet..

  palinka 17:28 16 Feb 07

Thanks SANTOS7, I'd already looked at the website and that doesn't answer my questions.

  Woolwell 17:58 16 Feb 07

I'm not sure that I understand your questions.

1.Telephone helpline: At the bottom of the Free-Online website it gives 2 telephone numbers - 1 for customer support the other for Broadband faults.

2.With BB the line is on all time but he may have to activate his modem connection like a dial-up. I had to do that with my Wanadoo connection.

3. ?

  Woolwell 18:01 16 Feb 07

BT Take over read this click here

  palinka 18:35 16 Feb 07

thanks woolwell, You are quite right - don't know how I'd missed that. I'll pass it on to my friend who told me earlier today that he could not find any means of contacting them; and as he couldn't get online at the time to access their website he was completely stuck.

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