With out knowing the account details of your friends system I am limited in what I can comment here, so please have your friend drop me an email with his order details, ie order number, account number and invoice post code.
Microsoft Service pack two is being installed on our new systems, however dependant upon when the system was ordered and what the system is depends on if service pack two was installed. However this is stated at the bottom of the advert to quote one from an advert in issue 117 and 116 of PC Advisor it states “Tiny.COM PCs are preloaded with XPSP1. XPSP2 downloads available from Microsoft”.
We do not upon release of a new service pack or update immediately install it on all our systems, any new update has to be passed though our evaluations department to be tested with all our components, just look at the discussions on forums and internet IT news sites around the date of any service pack release there are nearly always undocumented features, for example the issue with XPSP2 not identifying the Prescott 320D processor correctly leading to systems with incorrect installation having to be reloaded, see both the Microsoft and Intel websites for more info on this, or even TheRegister or even articles in PC Advisor.
With regards to Blueyonder again it is stated in all our adverts both in the press and online and has been since October 2003 that our desktop systems are optimised for use with Supanet. Again not only is this mentioned in the main part of the advert if you look at the details at the bottom of the adverts it states “*Tiny desktops are set up with Supanet which is the only ISP available as default. Customers can use any other ISP upon request” to this end their are a total of 3 national rate support lines for assistance for Deoptimisation along with there have been articals in the IT press and on the forums giving the deoptimisation websites click here ; click here ; click here
If the printer has turned up with only a European plug then please call the customer services line and report this and they can send a correct one out, Printers our sent from us direct from the manufacture and usually are not opened by us except to carry out quality tests, as I am sure you can understand with over 15,000 orders a month leaving here we are limited as to how many we can inspect. But upon reporting a missing item we can send a new cable out.
With regard to the USB this is not included by the manufactures of the printers again stated in the adverts that it is not included.
Finally the reload CD is an optional extra as stated again in all the adverts and as also shown for online purchases as an essential extra.
Technical help within the first 30 days if an extended support package is not purchased is via the 30 Day support line listed at the back of the user guide this is a premium rate number but at only 50p per minute as it is for set up technical issues, however as also mentioned at the back of the user guide is the customer service numbers which is a national rate (non premium) for reporting missing items of for queries, i.e. missing cables deopting, questions about were the reload CD is etc.
Please do have your friend drop me an email and I can discuss this with him directly
Best regards to all