If Evesham go 'belly up' - who covers warranty ?..

  ITworksforme 20:37 09 Jul 07
Locked

According to CRN, strange goings-on at Evesham seem to have left the owner as Company Secretary and Managing Director and who knows how many other positions.

TIME coming into the picture will bring back a dark spectre for many who bought from the Granville-gang before they crashed so famously - burning many.

Current Evesham owners must be very concerned about on-going support if TIME takes over.

What guarantees (if any) would Evesham owners have that their warranties would not be 'binned' - and they be forced to call a ton of premium rate numbers for support (if the deal goes through the 'wrong way' and no safe-guards are provided).



Also, a friend of mine works for a government department and heard that it was possible to buy, what he described as, 'Volume Stock of Evesham product at a One-Off Price'.

Has anyone else heard of 'dumping' going on and - if that is true - what are the implications ?

  namtas 22:15 09 Jul 07

You asked "What guarantees (if any) would Evesham owners have that their warranties would not be 'binned'-"

Going on my own experience, if you purchased using a credit card then you should find you still have protection, the credit card provider takes care of it for you.

  spuds 22:18 09 Jul 07

In answer to your header title. The credit card or finance company under the Consumer Credit Act section 75, if the computer was purchased that way.

If the company doe's go to the wall, then the appointed administrators would decide what will happen.

  BrianW 23:24 09 Jul 07

Most PCs are simple to maintain and repair which is why I was happy to buy my new PC from Evesham. I got it last week, only two days behind the schedule and one of those was the fault of the courier.

My old PC was 10+ years old, initially set up with Win 95 and after 3 new motherboards, CPUs and total rebuilds about all that was left untouched was the case.

No Warranties with that one either - so I guess it can't bother me too much! :)

  ITworksforme 11:32 10 Jul 07

If the reports are true and the staff leave/Evesham goes belly up - then there is no way that Visa/Mastercard will pick up the phone to your tech support call - you are dreaming

The question here is, "Have Evesham underwritten their warranty with a 3rd party engineering firm ?"

As far as I am aware, it is against the law to offer 'finance without indemnity insurance' - so the people with the best warranty if/after Evesham go under, would be those who bought on the never-never

  spuds 14:02 10 Jul 07

Finance and credit card companies are in the business of just that, providing finance, not providing 24 hour computer support and 24 hour computer related helplines. If you have a computer that as ceased to function due to hardware problems (not software), then under section 75 ( if the law applies) the item should be covered if a warranty is applicable. You will find that any agreed repairs are 'sub-contracted' out to third party specialist computer repair companies or local computer repair business's. The finance houses only agree (if certain terms are mutually agreed)to get the unit repaired and working again, or alternatively agree on a fair settlement fee.

"Have Evesham underwritten their warranty with a 3rd party engineering firm?". I assume you mean 'ring-fenced'. The way to find out is to ask Evesham or their representatives.

" As far as I am aware, it is against the law to offer 'finance without indemnity insurance'-- What law, where did you get that from?.

  namtas 14:05 10 Jul 07

ITworksforme Your reply "there is no way that Visa/Mastercard will pick up the phone to your tech support call - you are dreaming" I didn't think that I had led readers to believe help would come in that form. In fact I don't think for one minute that it will However I stand by my original statement, and I do so from experience as a customer who was provided with full continuing warranty from Visa when PCS in Yorkshire when into receivership. I contacted Visa, they contacted an independent firm and my PC was fixed it was so easy that one could believe it was standard practise. If the situation has changed and I accept it may have, could you show me of where you have the facts from.

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