Whilst appreciating your thread, it's somewhat difficult to accept it strictly at face value, especially as you don't state what you bought and why you required a refund.
Why, for instance, the use of the phrase: "At all times, I knew I would have an answer and corresponding action would happen?" How were you aware or certain of such positive responses?
Why too did Cameras2U "react quicker, without me having to phone back, better, more politely FOR A REFUND?" Why would you have to phone back (or have had to do so)?
I don't doubt that you seem to have had fair treatment from this company but some of your comments, as I say, are somewhat puzzling.