HP computers from Comet

  cactusjack 13:30 18 Dec 06
Locked

Hello,

I am looking to get a PC for the family - to run some old games (like World of warcraft) and to surf the web, etc etc. Budget is £600-£700.

I have a local Comet store nearby. Comet seems to sell HP computers. What is HP support like? - do people have good experiences?

If I buy from my local comet store, in the event of something going wrong, will comet repair it or do I deal with HP?

I have read some interesting things here about HP offering live chat support! click here

If I bought a HP Pc from comet and didn't buy an extended warranty, is it likely that parts and labour would all be covered under the standard 1 year warranty?

Many thanks.

  The Brigadier 14:04 18 Dec 06

Only used HP once and the service was fine, but not as good as click here and i doubt i have seen a bad thread on novatech, their customer support & service is 1st class.

  Stuartli 15:26 18 Dec 06
  spuds 19:51 18 Dec 06

Ask the Comet adviser about service back-up, I would possibly suspect that Comet will refer you to HP.

Personally I no longer support (the new company)Comet, after a bad customer service fiasco.

  cactusjack 20:25 18 Dec 06

I visited my local Comet store today. I enquired about service and support - they mentioned that if anything went wrong with the PC, they would send it off to their repair shop. Any servicing would be done through them via HP.

I asked about upgrades - he wasn't sure if Comet still do upgrades (e.g. memory). He had to check with his supervisor, who was also unsure.

Comet staff were pleasant enough, but they didn't seem sure. But if something goes wrong, what support will I get I wonder... Spuds, if you don't mind me asking, what happened to turn you off Comet?


This is the machine that I am looking at: click here

  Johnnie_M 21:26 18 Dec 06

John Lewis sell HP as well, and offer a two year guarantee for free, parts and labour

  spuds 21:41 18 Dec 06

cactusjack-- Wanted a printer urgently. Checked Comet's website then used the sales contact number on website. Telephone adviser informed me that they could arrange collection from local store, they checked stock and stated all arrangements had been made, and payment was via store or the sales line. Chose to pay at store on collection. Store knew nothing about the arrangement and flatly refused to honour the arrangement or price. Store manager and staff not at all helpful. Contacted Comet customer services, and was informed 'in not so many words', that it was my fault in believing what the telesales adviser had told me!.

Fortunately, it wasn't wasted time or 10 mile journey. PC World store was nearby and they honoured the deal with a price match, without batting an eye. On that result, Comet will never have my trade again. Now, if we talked about the old Comet under Kingfisher/Woolworth ownership, then I was more than happy with their service, and spent many a pound over the years. Of course, each person may have a different opinion, but mine was sad with this present ownership.

I would still think that any problems or support,Comet will refer you back to HP, similar to the arrangement Staples have. If you wanted the computer upgrading, then Comet have no in-house facilities, so it may well be a send-away or do-it-yourself (warranty?).Would mention that Comet are now selling Mesh computers!.

  Stuartli 00:00 19 Dec 06

Comet is a multi-purpose outlet rather than a computers specialist.

  Curio 14:17 19 Dec 06

I purchased My HP Pavilion 800 from Comet. I liked the price! The follow up letter I received from Comet stated categorically - Any problems, address them to HP, do not bring Laptop back to us.

  cactusjack 14:47 19 Dec 06

Thats interesting, bought the PC today, took out 3 years cover. I was told that if something were to go wrong, then I should return the machine to the Comet store, who would then send it off to HP.

  mahalo 16:15 19 Dec 06

Having said all that, I am onto my 3rd HP two bought from John Lewis and the last one from Comet, I haven't had any problems with them, I bought new ones to upgrade each time. I did have a problem with the Canon scanner not being compatible with my new computer, HP really tried to sort it, 13 emails were sent to me. Canon did not want to know !.
Cheers

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