from March 28th 2005 I repeatedly tried to contact Hostplus via e-mail as my server was down and had no response. By 19th May 2005 I had been attempting to contact Hostplus for 7weeks and 3 days in an attempt to discover what was wrong. I had received no land mail explaination from them giving any explantation nor have I received any e-mail. I had paid for two years service on 29th December 2004. Yet from 29.03.05 the service I had paid for was non-existant.
Now, we can continue to throw e-mails at each other. My requests for information and help, your sarcasm and unhelpful attitude and you can continue to insinuate that I am attempting to claim back money I have paid for a service I am not receiving.
You have told me that Hostplus had been taken over on the 1st June 2005.
Companies are not taken over at short notice. It can take many months. I suggest to you that when I paid for my two year service, the take over was already underway, and Hostplus was already making changes within the system for the take over.
Hence my server going down.
Take a look at your website - it states that problems will be sorted out in two weeks - this has been there since March 29th when my problems started. Not very good service, would you say?
The level of service and information provided to me, your customer, about my server, which is down, is virtually non-esistant. What information has come my way is shabby and unhelpful and sometimes downright sarcaastic. Again, not very good customer service, do you think?
Then you told me that any problems have ben corrected and things are back to normal, but my server remained unusable. Then you have said that other problems have been sorted out and everything is back to normal. Except my server still wouldn't work. You never said what problems they were either.
You told me it wasn't your responsibility and to contact the old supplier - bit difficult that when they have been taken over and are no longer trading. Also, you didn't supply any information as to who I could contact. Not meant for public knowledge you said, so how am I supposed to make contact?
I have tried to be patient. For 12 weeks and 4 days I have tried to be patient. I have repeatedly asked for information to help me clarify and understand what is happening. I have run out of patience.
Today is the 22nd July. Forgat all other e-mails I may have sent you about deadlines etc. I have lost any patience I may have had. If I have not received a refund and change of tag by the 31st July 2005, on Monday 1st August I am going to take this matter to the small claims court.
I have also prepared letters to various publications, including copies of all e-mails sent. I am absolutely certain that I am not the only one to be in this situation, but perhaps if we all get our heads together through some reputable publications, then we might start to understand just what is happening and why there is no help or information given us, despite frequent requests.
I am not making a threat here. I am just sick and tired of trying to obtain information. I am simply stating what will happen. Perhaps you are not legally or monetarily responsible for what has occured. But if the take over was underway when I started my subscription, then I am sure that the court pursue my claim.
You and your employees are probably more aware of cyber law than I and probably feel that you can squash such claims as mine. Maybe so. I guess we'll just have to see.
Obviously, I am cancelling my subscription, having had service for only 3 months from you. Even when the server did finally come back on line, it went down so quickly that I couldn't use it. It was like a yo-yo - up and down, up and down, that I simply couldn't use it.
Looking forward to hearing from you.