I have recently changed the buildings and house insurance. It was only when I read all the details for the insurance, legal cover and home emergency that I noticed all the contact telephone numbers were now on 0870. Previously, most of the contact number were free-phone (claims) or normal cheaper rate lines.
Recently there was an article about phone number revisions that Ofcom have requested, so as to reduce the more expensive customer or help line charges. Apparently the providers will be able to get around this by using an alternative 'new' number coding. Looks like its back to the drawing board!.
When we say 'culprits' named, I wonder if this covers the likes of doctors surgeries, and other essential public services. Even our local council have had their knuckles slapped, through their 'public' contact arrangements and provisions.