Handspring - Excellent Service

  RSporbert 09:54 06 Feb 03

Anyone interested in buying a new PDA should consider Handspring. The customer service is excellent (and this is the only time I have ever said that about any company since I moved here 3 years ago).

Unfortunately, the Treo 90 I bought while in the US last October started displaying dead pixels. So after emailing Handspring UK over the weekend, they immediately answered my email and send out a prepaid next day packet so I could return my unit in. On Tuesday I mailed this back and today (Thursday) I received a replacement Treo! No questions, no aggro, just pure and simple customer service (and they used Royal Mail and not Parcel Farce!!)

Thanks Handspring!


  anchor 12:38 06 Feb 03

Nice to hear of a company giving good service; so often we read the reverse.

Bravo Handspring.

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