Good news from VirginMedia

  jimv7 08:58 05 Apr 08
Locked

Email from virginmedia this morn.

"Hi there,

Do you remember filling out a survey for us a while ago? Well, we always try to listen to what our customers tell us, and you told us that you didn’t think the premium rate call charge for our technical support helpline was right. So we decided to do something about it.

That’s why we’re dropping the 25p per minute charge to call our broadband technical support line. From 1st June, we’re replacing it with a number that’s free to call from your Virgin Media phone, plus a separate, local rate number if you call from any other phone. That means that now you can get the help and support you need, totally free, just like you asked!

To call our new broadband technical support number from 1st June, just dial 151 for free from your Virgin Phone Or, you can call 0845 454 1111* from any other phone.

And we’re not stopping there. It’s really important to us that you keep sending your feedback, good or bad! Although we can’t always reply individually, we promise we’ll always listen to what you tell us, and use your comments to make improvements where we can.

And we’ll always make sure that the people in our customer service teams see the comments about them, so they can work even harder to give you the great service you deserve.

Keep your feedback coming!

The Virgin Media team"

  Forum Editor 09:24 05 Apr 08
  birdface 10:02 05 Apr 08

Probably sent on April the 1st.

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