Good customer service from Quesh

  onionskin 13:40 PM 06 Jul 12

Last week, I purchased a little solar charger from the bargain bin at Aldi, when I got home and opened the packet, I found that four of the five adaptors that should have come with it were missing.

More in hope than expectation, I emailed the supplier, Quesh Ltd, asking if they could replace the missing parts. I was pleasantly surprised to get a reply almost straight away saying they would despatch them that day.

I've just received the package from them, not only did they send the missing adaptors, they also sent the one which wasn't missing and another USB lead.

I'm pretty pleased with that for customer service.

  spuds 15:08 PM 06 Jul 12

Yet another good result from a forward thinking company, but I wonder how Aldi would have dealt with the problem, as it was their responsibility under consumer law.

The last time I took a faulty item back to Aldi, the assistant put the faulty item back on display, and gave me another item from the display as a replacement. Seeing that, and before leaving the store, I checked the replacement in the assistant's presence. I also pointed out the error of their ways, but it didn't seem to make much difference?.

Another thing that I found out, was the Aldi policy of returning faulty items to any store. It doesn't have to be the same store you purchased the item from. Only problem there apparently, the store manager doesn't like this, because the faulty item comes down to their store's turnover, and not the one the item was purchased from.


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