Good customer service from Quesh

  onionskin 13:40 PM 06 Jul 12
Locked
Answered

Last week, I purchased a little solar charger from the bargain bin at Aldi, when I got home and opened the packet, I found that four of the five adaptors that should have come with it were missing.

More in hope than expectation, I emailed the supplier, Quesh Ltd, asking if they could replace the missing parts. I was pleasantly surprised to get a reply almost straight away saying they would despatch them that day.

I've just received the package from them, not only did they send the missing adaptors, they also sent the one which wasn't missing and another USB lead.

I'm pretty pleased with that for customer service.

  spuds 15:08 PM 06 Jul 12
Answer

Yet another good result from a forward thinking company, but I wonder how Aldi would have dealt with the problem, as it was their responsibility under consumer law.

The last time I took a faulty item back to Aldi, the assistant put the faulty item back on display, and gave me another item from the display as a replacement. Seeing that, and before leaving the store, I checked the replacement in the assistant's presence. I also pointed out the error of their ways, but it didn't seem to make much difference?.

Another thing that I found out, was the Aldi policy of returning faulty items to any store. It doesn't have to be the same store you purchased the item from. Only problem there apparently, the store manager doesn't like this, because the faulty item comes down to their store's turnover, and not the one the item was purchased from.

Advertisement

This thread is now locked and can not be replied to.

How to get Windows 10 now: how to download and install Windows 10 even if GWX.exe is missing

1995-2015: How technology has changed the world in 20 years

Nokia rolls out spherical camera for virtual reality apps

7 best iPhone web browser apps: Why Safari for iOS is still a better option than Chrome, Dolphin,…