freeserver customer service

  orian 18:26 09 Mar 04
Locked

dec 2002 ijoined freeserve anytime slow dial up at times midsummer 2003 i was asked to download a freeserve connection kit all right for a while end
of oct 2003 could not connect to net had to re-in stall to make it work in jan 2004 i had tele bill
for £176 £130 of this for calls to a freeserve dial up number sent letter to freesever reply came back not i can confirm you opened no ties account 16 nov 2003 can not understand reply as still being billed for freesever anytime and i did not open no ties account why was it beyond the capabilities to inform a customer they were connected to a service that they did not join up to and was not paying for on informing freeserve by letter no contact back from them for over a fortnight and then only because i sent a second letter and also phoned them since i had the reply they are just not interested the gist of the letter is that i had opened a no ties account and must pay the bill even though they were still taking my monthly payment for anytime what a marvellous way to do business? i would certainly warn anyone that i am talking to not to touch freeserve with a barge pole

  Belatucadrus 19:56 09 Mar 04

I've used Freeserve for years with no problems. I also punctuate, though will admit to getting that wrong as often as not.

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