Excellent Customer Service

  grumpygramp 18:30 02 Nov 06
Locked

I recently bought a Speedtouch Adsl modem which was Advertised on the Speedtouch Website as being Linux compatible. I obtained it from Broadbandbuyer who I had used in the past . However on receiving the modem it was not Linux compatible. Broadbandbuyer then proceeded to bend over backward to try and obtain suitable Linux drivers for it .After a week of trying they replaced it with a suitable modem giving me a generous discount as well . The process took about 10 days during which time I was constantly kept informed receiving 17 emails from them from start to finish . I will most certainly use them again .
They specialise in Broadband connectivity .

  oresome 19:11 02 Nov 06

A lesson to be learnt there I think.

Customers are prepared to be tolerant provided they're kept informed.

There's nothing worse than missed deadlines and a lack of communication. Guaranteeed to get the blood boiling.

  bluto1 19:33 02 Nov 06

It`s good to know of services like that. Too often we hear only gripes.

  FatboySlim71 22:52 02 Nov 06

Its nice to hear things like this, it would not harm other firms to provide customer sevice of this caliber.

This thread is now locked and can not be replied to.

LG G6 review: Hands-on with LG’s bold, big-screen shot at perfection

1995-2015: How technology has changed the world in 20 years

How the 2017 Oscar-winning VFX of The Jungle Book were created

The 22 best Safari extensions | Best Safari plugins: Improve Apple's Safari web browser with these…