That it is a matter of taking offence.
The company have said that they are willing:
'to consider a refund once the equipment has been inspected, either by Eveshm or by an independent 3rd party'
Given that, it is really a matter of getting that inspection sorted isn't it?
I'm also pretty sure that actively canvassing, in two seperate posts, for people who have problems to post to a particular thread is pushing the limits of what the forum is meant to do and is also not just 'discussing' your problems as you intended to. It is very frustrating when problems seem not to be getting sorted and therefore easy to go further than planned in any post.
You have a public statement that Evesham will act on an independent report (if you don't want them to examine the machine) - that is (I would suggest) as much as one is likely to get from any company. An email to [email protected] or, if that doesn't get a response, one to the FE asking for the contact person at Evesham should get things moving.