I have a laptop with 20months warranty still left on it. Total Care contacted me and said they had bought all of Evesham's parts, bits and bobs so if anything went wrong with an Evesham product they had the necessary parts to repair it. Cut a very long telephone call short, I agreed to a dd of £4.99 a month for 12 months, they also said they would sort out my old Mesh computer for that too AND include security and virus cover too. Because I had to cut the call short they said they had to phone me back the following day to read out the data jargon etc. They never did, next thing I know is that they had taken out the first £4.99 payment so I immediately cancelled the dd as I wasn't entirely happy,
They then phoned me and I explained I'd cancelled the direct debit but they were fine about it, I know this isn't the experience you're talking about and I've never actually used them for a repair but there was just something that I didn't feel happy with, probably because they never phoned me when they should have done once they'd got my bank details.