Evesham Customer Services

  Geoff414 13:10 05 Aug 05
Locked

Has anybody had recent dealings with this department.
I have had Evesham machines for the last 7 years, plus have recommended them to family and friends who have also been impressed by their service and support.
........BUT THINGS SEEM TO HAVE CHANGED.

Recently bought a new machine which had problems out of the box. After a week of telephone support and then a wait of a week for on site support the machine eventually went back. A further wait of a week for a report,and then an offer of a replacement machine. Now been waiting 3 weeks and still no sign of a replacement, last cooment from them was that they were out of stock of processors.

Think it will have to be DELL next time.

  anchor 14:18 05 Aug 05

Try contacting them on their PCA forum dedicated e-mail address.

At the moment I cannot recall it, but I am sure someone will, and post it here.

  petermontague 12:06 06 Aug 05

From my own experiences earlier this year with Evesham I came to the conclusion that there was actually no such thing a a customer service department or that their function was simply to blame the customer for any faults. In the past they were brilliant and I too recommended them but would never use them again.

  anchor 17:00 06 Aug 05

As the PCA contact e-mail address for Evesham has not yet appeared, go to this thread:

click here

and send a message direct to "achilles", (click on the yellow envelope next to his name. He is the Evesham contact on this site.

Good Luck!.

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