A couple of months ago I ordered some goods via the WWW. A couriered package was duly delivered, however on opening one of the ordered items (costing around £30) the box was empty, except for the CD driver.
I immediately contacted the vendor by phone, they promised to investigate & get back to me (they did not). I rang back and after many calls (all initiated by me) the vendor advised me that their shipping department said that the item was dispatched.
I have since written four letters to the company in relation to the delivery shortfall (sent both by Royal Mail & e-mail), but have received no reply.
Other than taking the company to court (small claims) for which I believe there is an £80 fee, there is absolutley nothing I can do about the company having sold me an empty box for £30.
At least if I had brought the goods from a shop, I could have opened the box to see that there was something in it before handing over my cash.
Let this be a warning to anyone ordering goods via the WWW or mail order.