I have used them, but I collected from store after first asking via email if they had stock.
I had a reply within seconds to the email enquiry.
I emailed them again this Sunday about a problem with the purchased item and guess what...............no reply as yet.
The retail outlet in Bradford was in a state of upheaval when I visited a couple of months ago and a sign said they were relocating earlier in the year. Seems like they were running late.