I've been with Eclipse for 2 1/2 years now. I moved away from London to the country, VERY rural, and when I enquired with BT whether I could have BB, they said NO, too far away from exchange. AND YET Eclipse, who of course use BTs exchange have managed to keep me connected... work that one out, cos I can't!! Seriously, tech help very helpful at all times, no probs with Eclipse. Go for it!!