Firstly Robert don't type everything as capitals as its meant to be considered as shouting and some may be offended, secondly don't put in postings with your email address. If someone wants to email you all he/she has to do is click the envelope next to your username. Incidently this should only be used if people ask you too as its open to abuse. Lecture over and back to your problem.
Now I presume from what you've said that you have emailed Ebuyer and they are insisting the processor was in the box, is that the case because the first stage should always be to contact them and inform them of the error. Have you done this?