But I do buy a significant amount of equipment from them (including cameras) and anything that on rare occasions that has gone wrong, they have dealt with without any fuss.
Remember, your contract is with ebuyer, not with the manufacturer of the product.
You will find adverse comments on this site regarding their after sales service (including one from way back from me) but that all seems (in the main) to be in the past.
A couple of recent RMA's I had, were turned around within a few days, so no more complaints from me!
As I've said before here, you have to remember they are an E-Retailer. You have to comply with their systems 100% to get the best results. Try and circumvent that, and you're asking for grief. If you're are uncomfortable with that, stick with Argos or Dixons or wherever, when you can walk into a shop and talk to someone. Personally, I'll stick with ebuyer!