04/02/2005 01:43 You closed the previous ticket without answering the question about if i ordered the case with the player would that cancel my free delivery?
you also said that it is in stock so i could have it shipped with my DVD player? the item is still showing out of stock.
and my dvd player's delivery has been upgraded so i now cannot have the case sent with my player!!!!
I do not want to pay delivery on this item as it will cost more than the item itself!!!
If you look at my previous orders you will see i am a very good customer of yours.
As a token of goodwill i hope you will send this case with free delivery.
16/02/2005 00:43 Still waiting for a response to this!!
I've also tried ordering this again to find out its out of stock again!! or did it not come in to stock when you said it was.
This is very bad customer service!!
16/02/2005 16:44 Dear Darren Elliott
Thank you for contacting our Support Team. I apologise for the delay in responding to your enote.
Please can you supply the order number in which you are referring to so that I can look into this further for you.
Apologies for the delay and inconvenience this has caused.
18/02/2005 00:03 Hi Marie,
if you look at the previous ticket all the information is on it.
but again here it is below.
You collegue replied to the below by saying it is now back in stock and i could proceed with order.
not answering the questions
i basicly want the case to go with the dvd player. but begrudge paying shipping for the item as i already have bought thousands of pounds worth of orders from yourselfs.
your response to this will probably be that the dvd player has already been sent with free delivery so this would mean i have to pay carridge on the case, why could it have not been put in the same box!!!
previous ticket 472174:
28/01/2005 15:25 I have ordered a portable dvd player (invoice no. 3198449) which has free shipping. I wanted to order the above mentioned bag (DCR013-K1) but relised this was out of stock and would make my free delivery, not free and delay my order.
Can i add the bag to this invoice 3198449 and still get free delivery
and can the dvd player be sent and the bag placed on backorder?
19/02/2005 10:05 Dear Darren Elliott
Thank you for your reply.
I have looked on your orders regarding this and can see that no case was order when you place your DVD order and nothing has been removed from this order.
Unfortunately as you have order them separately I am unable to refund any monies back to you.
I apologise for the inconvenience this has caused you.
22/02/2005 06:43 Hi Marie,
Thanks for getting back to me so quick.
Think your missing the point,
I ordered the dvd player and was going to order the case but wanted to know if this would delay my order (as it was out of stock and still is) also wanted to know if it would affect the free delivery that was been offered with the DVD player. because these questions were not answered and are still not answered! i missed adding the case before the DVD player was shipped.
quick code 82856 DVD case STOCK OVERDUE!!!! this has been like this since i ordered the DVD player. so i still wouldn't have recieved my dvd player because the case would have delayed delivery!!
When will it be back in stock, and when it does will you send it with free delivery?
I cannot believe that this has taken so long to sort out.
Please read previous notes to make sure the reply has the answers I require!
I have spent over ?5000 at ebuyer and i am seriously considering finding a supplier that has a Phone number for the customer support!!!
then i would have not wasted so much of my time typing the same questions!!!!
22/02/2005 09:28 Dear Darren Elliott
Thank you for your reply.
Unfortunately these isn't a lead time on this item so I am unable to advise you as to when it will be back in stock.
Also if the item doesn't state free delivery then it will not be free delivery. If it does state free delivery then it will be free delivery.
Apologies for the annoyance and delay in this matter.
23/02/2005 09:36 OK we seem to be getting somewhere slowly but surely.
If I order 2 items and 1 of them states free delivery will the other item come with that item that has free delivery or will i be charged delivery on the item that does not state free delivery, even thought they will come together?