Mesh need to go back to the drawing board and sort out their support helpdesk team. I remember couple months back when I had a problem with my PC regarding document folders leaving an underlying area when moving it from one side to another. Mesh replied back by saying “please confirm your address and daytime telephone number so we can arrange for the system to be returned to our repair centre to be tested”. I mean is this the only response the support team give. They just want to make their £60-£85 fee. It’s what we call after sales technique. Before this I had a simple problem regarding updating drivers and Mesh asked me to dial the 09 number so that I can get charged £1 a minute for the mesh customer support person to tell me over the phone to go to another third party website and download the drivers from there. Of course I am not that stupid and I replied back via email and asked them to send me a step by step solution to my problem in which they replied back with a web link regarding driver download.
They really need to sort this out and I am still expecting for an onsite engineer to visit my home. How can someone trust back to base service when in the mesh manuals it says, I quote:
“Our engineers will do whatever they believe necessary to correct a fault on your system – including re-formatting the hard drive and re-loading software from scratch – without calling you first”
Notice the sentence "without calling you first" !!!! Oh bravo Mesh, why not replace my whole hardware with a second-hand kit WITHOUT CALLING ME FIRST. I prefer seeing things in front of my own eyes. My friends have had problems with mesh so I do not wish to go through this avenue of back to base.
I make regular backup file copies every 3 months but the pc caught me by surprise and I didn’t make any recent backup files as I cannot get into my drive since the VGA adaptor has problems and so the monitor will remain blank.
Anyway, I will be waiting for an onsite engineer to visit my home and will see what Mesh have to say. They need to honour my warranty. I have spent thousands on this pc and I expect my hardware warranty of 3 years to be honoured.
I am giving mesh another chance as my friend who works for a tabloid newspaper has advised me to publish this complaint in the newspapers but I have always maintained that I will give mesh another few weeks until something is done.
I have been fuming with mesh support team for the past year and I will never buy a mesh pc again until they sort out their helpdesk support team.
We will see what happens.
Honour my 3 years hardware warranty MESH.
HONOUR MY 3 YEARS HARDWARE WARRANTY MESH.
I sincerely hope that they understand.