Dodgy Pricing ?

  flycatcher1 19:20 PM 15 Dec 11
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Today I looked on the web to find a new, particular, loo seat (don't ask). I found a good deal at £54.47, the price had been reduced. I telephoned the firm to check on delivery times and made the order on the phone. Forgot to confirm the final price plus delivery so called back and was told that the actual price was £75.01. The chap confirmed the higher price but after a long search he finally found the lower figure and the order was changed.

Later today I checked the website again and found the price to be £75.01 with no hint of a reduction. I was called away for a few minutes and when I came back the price was now £67.82.I called the firm again and was told that there had been work taking place on their website but confirmed the lower price. I await the invoice with interest, what should I do if it is not the one confirmed on the phone?

  morddwyd 19:55 PM 15 Dec 11

Reject it as you are entitled to under the DSR.

  spuds 23:25 PM 15 Dec 11

Did you take a print-out of the on-line prices?.

Did you receive or ask for a confirmation email, on the price agreed on the telephone?.

  BT 08:42 AM 16 Dec 11

Doing my grocery shopping last week on Tesco's website. Came across ready meals priced at £2 each or 2 for £5. Called Customer Services and got a £5 voucher by Email.

Had a problem with my Clubcard a few weeks ago and after speaking to them the chap on the phone insisted on re-issuing all of the ones I had spent towards my new Laptop. Just got my latest statement with £203 worth of new vouchers. Don't think I'll complain about that!

  spuds 11:04 AM 16 Dec 11

Perhaps to add further to this post regarding 'Dodgy Pricing'. I receive a number of 'trade' catalogues per month, and it is not unknown for the company's to send out two or more catalogues. One catalogue might contain the price for the month, and the other catalogue's might contain same/similar items on a 'special deal for the month'. On placing the order, its usually a case of just quoting the different sales code for the price or option you wish to buy at.

Dell computers use to offer quite a number of their 'same/similar' products at various prices, or with additional incentives.Either via direct or through their outlets. It was just ( or should have been) a case of using the right codes to take advantage of the offers being made. I stopped using Dell, when I tried to purchase a laptop with a discount code, for free delivery and extra free memory, and the salesperson would not accept the code "because it wasn't on their screen". Dell rang me back three times that day, to clinch some sort of deal, but by then the damage had been done!.

  flycatcher1 10:19 AM 17 Dec 11

Thanks for all comments and advice. This order has been one of my "Senior Moments".

I did not get a copy of the lower price off the screen and when I returned to do so I found the multiple prices.

I have asked for an email confirmation of the order, the price and the delivery date. No reply as yet.

First time that I have made a mess of an order like this - hope it is the last.

  Forum Editor 10:39 AM 17 Dec 11

Prices advertised on a web site are simply an offer to sell.

When you decide to purchase, you are inviting the seller to enter into a contract with you for that price, but no contract exists until or unless the seller provides you with a written confirmation of acceptance. The seller is under no legal obligation to sell at the advertised price.

If the price on the website changes after you have entered into a purchase contract there's nothing you can do about it, other than to appeal to the seller to make a goodwill gesture. You do, of course have the right to cancel the contract without penalty.

If you were given a verbal price over the phone, and agreed to buy at that price it may be the case that a contract existed at that point. It depends on what was said, and by whom.

  anchor 11:33 AM 18 Dec 11

Based on your account of the events, it is most likely that an oral contract did exist between you and the company.

The problem is that unless you had a a witness, or had recorded the conversation, its your word against theirs. If you are unhappy about the price, as you have already been advised, you have the right to cancel without penalty.

  flycatcher1 09:36 AM 19 Dec 11

First piece of good news. I have been charged the correct,lower, price. Now for the delivery.

I have learned a lesson here - hope that I remember it.

  spuds 16:37 PM 19 Dec 11

"I have learned a lesson here - hope that I remember it".

With some of us who deal on a regular basis, with a number of companies that do these sort of offers or advertising, you tend to get accustomed to it. The rule of the game, is that you need to be as canny as them. Can save a fortune over time :O)

  morddwyd 17:22 PM 19 Dec 11

Always remember - "Print Screen", Word, Paste, Save!

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