If you previously posted this question in the Helproom, the best thing to do is the reply to your own thread, saying that you are still having problems. Then people will be able to see what suggestions have been made and learn more about the problem. Here in Consumer Watch, which is intended for problems with suppliers, the question is likely to be overlooked.
Click on the "My Postings" link to find your earlier thread. From what you say above, I haven't a clue what problem you are having.