Dell Solution problem

  Queensferry 20:44 02 May 06
Locked

My PC is a Dell Dimension 4100 and runs on Millennium Version 4.90.3000 Build 3000. System Model XPS-Z.
I have a problem when I wish to defragment my hard disc. My computer is halted and a Norton Anti Virus message appears when I go into Dell Solution Centre to try and solve the problem myself. The message reads as follows:
Norton Anti Virus High Risk. Malicious Script Detected. Your computer is halted and needs to do something about this scrips:
Object: Filesystem object
Astivity: Get special folder
File: helpctr.exe.
Has anyone else had this problem?

  Jackcoms 21:41 02 May 06

You should always disable your AV before a defrag.

  Totally-braindead 22:16 02 May 06

Why Jackcoms? I've never had to do this with any of the PCs I've ever seen including my own. I've never heard that you should disable your AV before a defrag.

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