The trouble is that it is no joke. I waited over 2 weeks for my next day business service. I did e-mail [email protected] and, whilst I had no response directly from that, I did get a senior manager in India to look at my problem (a fire seemed to have been lit under him) and I did eventually get a replacement monitor.
I manage an IT training company and have recommended Dell in the past, this soured the relationship. Even more worrying is the number of my clients who have told me of problems with both delivery and service from Dell.