a computer you're happy with - you deserve it after being treated so disgracefully by Dell.
Time and again we here these complaints about Dell customer service in general, and about their delivery service in particular. We all know that the deliveries are made by couriers, but Dell is a big company, and must represent an important customer for any courier company to have on its books. I would have thought that by now the message would have reached the higher echelons of Dell management - your delivery service is in need of some management expertise.
In the past I have written to Michael Dell about this - but it got me nowhere. I didn't receive even the courtesy of an acknowledgement. I'm sorry you were given so many empty promises, but you seem to have sorted things out now. I hope the Evesham machine provides you with trouble-free computing for a long time to come.