Having read reviews of Dell Inspiron laptops in the past, I decided to purchase an Inspiron 8200 online a few days after Christmas. I had no difficulties choosing and ordering, however getting delivery was another matter. When I received my Dell Customer and Order Numbers I started to check online every day to see what progress was being made. Every time I checked I got a message saying it was unable to find my order. Eventually after several days of this I e-mailed Dell to ask what the problem was. They e-mailed me back asking me to get in touch with Walsh Western who they use for delivering. They also gave me a different order number. I used this new number to access the Dell site and discovered that my laptop was in the Walsh Western depot in England. Obviously I had been given the wrong order number. I contacted Walsh Western to arrange delivery. I asked them to deliver after 1300 on Wednesday 15th Jan. They agreed, but said that they could not guarantee a specific time.
On Wednesday I arrived home at 1220 and waited. I checked the web site and discovered that they had tried to deliver at 1040. I phoned and was told that they could not arrange for the driver to return that day. I explained that as I am a teacher I could not get time off work until the next holiday near the end of February. I cannot just walk out of a class, nor is it fair to expect others to do my work for me. I live alone so there is no-one to wait for delivery and apparently Walsh Western do not do weekend deliveries. I was told that I could phone Dell and asked them nicely to give me permission to pick the package up at the Walsh Western depot. However I do not drive and besides I have paid for the package to be delivered to me. Dell charge £58 for delivery and I am now expected to pay for a taxi or bus in addition to that exorbitant fee. No way.
They Walsh Western representative was unable to do or say anything helpful. I have now e-mailed both Walsh Western and Dell explaining that the laptop is to be sent back to Dell in Ireland and that I require a full refund including delivery charge. At £58 for delivery I expect a better level of service than this.
Dell are specifically targeting the home user via television adverts and are charging a huge amount for delivery using a company which is quite clearly not geared to, or interested in, delivering to the home user.
So anyone who is considering purchasing a Dell computer for home use be warned, if you want your computer you will have to ask your boss for time off, sit at home all day and pay £58 for the privilege.