I ordered a Palm Zire from dabs on 26th December - quoted delivery 2-3 days.
On 1st December site still showed no movement so I emailed them pointing out that they where now in breach of agreement.
On 3rd Jan I got an email from them stating that the order had shipped and apologising for delay
I checked site on 3rd and 4th and noticing that order was still shown as "Pick Not Started" which they explain as "This means that all parts of the order (address verification, payment authorisation, and stock allocation) are complete, and it should go out today. dabs picking system usually starts at 13:30 each working day, so this status is common in the mornings. The order cannot be stopped at, or past this point."
I emailed them again - pointing out that their site was giving different info than them and got a reply today (6th Jan) stating, "We are sorry for any delay or inconvenience caused during this busy period. We will try out best to ship your order for delivery by early this week."
Now I know and accept that there can be problems with stock etc, but when a company gives a delivery date they should do all that is possible to stick to it. I am very disappointed that they saw fit to give me information which was manifestly untrue and will not be dealing them again.