::I was informed that they are not fixing the unit because the graphics card is missing.
Again he said the graphics card was not there on opening it. Impossible I thought, we securely bolted it in.
So the guy on the phone went and had a word with his supervisor to see if they could replace the missing part. When he came back he said that they are not replacing it because they don't believe it has gone missing in transit and that we have stolen the part.
At this point I'm like.. "W.T.F", I mean why would I steal a faulty graphics card? Their response to everything was that they have been dealing with Interlink Express for 11 years and don't believe that they would open up a unit, take out the graphics card and put it back together. My argument was, so what if they haven't done it in 11 years, that doesn't stop them from doing it now.
Anyway, Cube would not budge and refused to accept any responsibility, firmly accusing me of stealing my own Graphics Card.
I immdediantley got on the phone to Interlink Express and tried to file a claim against the missing parts. The women on the phone was helpful but said I would need to get a collection number from Cube.
So I rang Cube again and asked for the collection number, which they would not give me, saying that they do not want the missing part being claimed against.
Again, at this point I'm totally bewildered and don't know what to do. I'm being accused of stealing a part of MY own computer.
( Also under the Freedom of Information Act shouldn't they have to give me the collection number? )
Anyway after this, I phoned up Trading Standards who said that I would need to write a letter to try and solve the dispute and contact the Police since it looked like theft from the Courier or Cube themselves.