coolermaster excellent service

  harps1h 19:01 29 Apr 08
Locked

three years ago i bought one of the original stacker cases and it has run everything peerlessly until recently. unfortunately the I/O panel at the front has developed a series of faults such the leads to the usb pins creating what is termed "usb current overload" causing the computer refusing to boot until disconnected and 3 of the other usbs slot have stopped working. this now leaves me with one front usb slot working. i love the case and in desperation i e-mailed coolermaster in holland asking if i could buy a new front panel. that was 2 weeks ago and to be honest i thought they were not going to even reply. until today! i received an e-mail from them offering to swap out the I/O unit free of charge. they are fully aware the case is 3 years old so i think this merits a mention on this forum as one of the few companies who offer a first class warranty.

very few would match this offer so a big thank you to coolermaster!

  citadel 19:24 29 Apr 08

this the kind service ther should be more of, I presume any case you buy in the future has a very good chance of being a coolermaster.

  Joe R 19:59 29 Apr 08

harps1h,

over the last decade or so, I have purchased seven Coolermaster cases, and have never had a problem with any.

All, (except one which was a botched customisation attempt) are still in use.

  harps1h 23:01 29 Apr 08

i'm not complianing about the build quality in any way as the ports got a lot of use over the years. if you read the thread i was praising coolermaster in their approach to this and to be honest somewhat surprised as i initially was enquiring about buying the I/O port. it never occurred to me that they would take this course.

for this reason only i opened this thread as all too often all we see is the negatives on any forum such as this

This thread is now locked and can not be replied to.

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