can i exchange my camera, within a month of purchase if unhappy?

  wildlifewendy 22 Oct 11
Locked

i purchased my Canon eos 500D two and half week ago now, after getting it home i found it has no image stablization on it, Whilst in the shop, i was going to go for the 550D, But because the 500D had two free lenses, fancied that, asking the salesman if either camera was better than the other he said no they were more or less the same, Because i have an problem in my hands, i need image stablization,and am finding it difficult to stop camera shake, Since owning my camera, i have rang Jessops(place of purchase) and spoke to the salesman explaining my problem,twice now i have rang him, He suggested a few ideas that may help, but not really working, Can i exchange the 500D for the 550D? thus giving me the image stabilization i need,

  morddwyd 22 Oct 11

Unless you can prove that the salesman told you the camera had image stabilisation, no you can't, unless Jessops will do so as a gesture of goodwill.

Unlike distance purchases, you have no right to change/exchange/return anything bought face to face unless it is faulty.

  spuds 22 Oct 11

You could try Jessop's customer care for help and assistance, and explain the problem you are having using the camera [email protected]

  hssutton 22 Oct 11

It's extremely doubtful that a salesperson would have said that any of the Canon range of DSLRs have Image stablisation as Canon do not build IS into their DSLR cameras. So exchanging the 500D for the 550D will be of no benefit to you.

  Forum Editor 23 Oct 11

Image stabilisation depends on the lens, not on the camera body.

If you want IS you can have it, but you'll need to buy a Canon lens with that feature - you can then use it on your 500D.

The Canon EF-S 17-85mm f/1:4-5.6 IS USM is an excellent general purpose lens with Image Stabilisation built in. I use one of these lenses myself, and can vouch for its performance. If the Canon price tag of £560 is a bit steep for your budget, shop around - you will pick up a second-hand lens in excellent condition for around half that figure.

  john bunyan 23 Oct 11

As morddwyd has , the shop has no obligation to take the camera back unless it is faulty. Goodwill may help, maybe if you were buying a dearer one. Shops like M&S who take stuff back are doing it as a PR exercise.

  john bunyan 23 Oct 11

sorry "morddwyd has said..."

  Forum Editor 23 Oct 11

But as I've pointed out, there's no need to take the camera back - there's nothing wrong with it. You'll get Image Stabilisation with it when you buy the correct lens.

  hssutton 24 Oct 11

Other makes of DSLRs such as the Pentax K-7 do in fact have image stabisation built into the body

  woodchip 24 Oct 11

As does Sony Alpha

  hssutton 24 Oct 11

Ref the Canon EF-S 17-85mm f/4-5.6 IS USM mentioned by the FE. This lens can be bought at most UK online outlets for around £350

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