"We have received complaints from several NTL 128Kbps customers......"
Who is (are) "We" in this context? Shouldn't you tell us?
I received notification from NTL of the increases in speed and price by letter in April.
I checked the T & C in my contract, and found the following:
"6.2: We may vary our charges from time to time but will publish any change in our main offices prior to the change taking effect."
Open and shut case then. Can't find any option either to make NTL stick to the old price for the remainder of the minimum 12 month period, or for the customer to terminate the contract early if the price is increased. Mind you, I haven't searched too hard, as it is extremely small print, in pale grey on yellow.