Buying from Amazon UK

  deccahouses 09:36 22 Jan 06
Locked

I recently made a purchase from Amazon via a third party (Empire Direct) and the goods are faulty. Try as I might I can't get anyone either at Amazon or Empire to answer the 6 e-mails I have sent. I cannot find a phone number. Any ideas?

  Minkey1 09:52 22 Jan 06

Empire tel for returns 0870 901 6080

  Minkey1 09:52 22 Jan 06

Sorry, full link might be useful click here

  Newuser2 10:17 22 Jan 06

Call Amazon on 0800 279 6620.
I,ve had a couple of probs with third party suppliers but Amazon has always sorted them out.

  spuds 10:45 22 Jan 06

Your contract is with Empire, and when the item was purchased and delivered there should have been contact details provided for returns, as per the Distance Selling regulations.

Having said that, Amazon are very good on customer relations, so contact them on 0800 279 6620, as suggested by Newuser2.

  deccahouses 15:18 25 Jan 06

Phoned Amazon on 08002796620 and they resolved the matter there and then, offering me a full refund. They asked me to hang on to my faulty goods in case the vendor wanted them back. First class service. Thanks to all who replied

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