BTInternet Email Problem

  Newuser939 18:08 08 Dec 07
Locked

One of my btinternet email accounts cannot be accessed. The BT "Service Status" web page acknowledges the problem which has now been ongoing for over 24 hours and goes on to say
"If you are experiencing problems with your residential btinternet.com email address and cannot access your account, please call 0870241 4567 and a customer service agent will be able to check the account and help you."
Bearing in mind that the only reason anyone would make such a call is because BT is failing to provide the service for which customers are paying, is it reasonable for the number given to be a national rate number, or am I missing something?

  March Hare 20:05 08 Dec 07

This site

click here

may give you an alternative 0800 number

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