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Note especially the rise in the "call set up fee" which many customers still do not take into account
For example, if you phone someone and leave a message on an answerphone system, or the person you are calling is not available and you need to call again, you'll pay for the time of the call plus a fairly hefty set up fee which can easily double the total cost
And if you are in the habit of dialling 1471 and then pressing 3 to return the call, the cost of that service is going up by 25%
"It is better to dial it yourself"
Absolutely. BT is relying on our disinclination to dial ourself instead of simply pressing 3
The new charge for this is
16.5p per minute, plus 10.9p connection charge
In other words a five minute call will cost over 93p
And on top of all this the charges will rise again in January as the vat element increases to 20%
im thinking of going to to talk talk and i hope bt lose customers over this its getting too costly to be with them in this day and age.
their broadband is expensive their engineers are expensive and now everything to do with them is expensive.
I 3wonder what he bt member of pc advisor has to say about this
get a decent phone with Caller ID and there's no need to ever use 1471.
If you sign up for BT Privacy and make at least two chargeable calls a month BT Privacy is FOC.
The likes of Talk Talk are cheaper than BT because they have no need to spend a penny upgrading the network.
The new 21CN is costing billions, and the money has to come from somewhere, if everyone moved away from BT we'd be in deep doodoo...
there cant be many bt users around these days as so many ISP's offer a far better deal.
I am now in the process of moving my phone line to O2 (I already have my broadband with them) as I'm fed up of BT's rising prices all the time.
I saw click here which was the final straw.
I will save around £80 by switching to O2 so it's well worth doing so and I'm no longer in contract with BT.
I may be cynical but I wonder if the latest line rental rise of 50p is to make up for them losing the controversial broadband tax announced by the previous Labour government which the coalition government has now scrapped ?
Another possibility is that it could be to help finance the pay rise that BT announced after a threatened strike by the CWU ?
" And on top of all this the charges will rise again in January as the vat element increases to 20% "
I forgot about this :(
I think the coalition government was wrong to increase VAT but I realise the state of the public finances !
" The new 21CN is costing billions, and the money has to come from somewhere, if everyone moved away from BT we'd be in deep doodoo... "
We still pay something to BT as the part of BT that deals with the UK phone network is BT Openreach and this division must have quite a high turnover ?
I'd think twice before moving from BT. A work colleague moved from BT and some time later had a line fault.
Because the fault had to be reported via the third party company (Easytalk) it took just over 2 weeks to get it sorted.
A few months ago when my line developed a fault it was fixed the next day.
KremmenUK makes a valid point, and it's worth remembering that the saving on line rental is usually very small - around £1 a month
BT usually aim to fix faults by the end of the second working day. Report a fault on Monday, it should be fixed by end of Wednesday but often gets done faster than that
The difficulty is that if your line goes down you've got to find some way of reporting to the third party rental co. It obviously can't be you normal broadband or phone. You can ring the telco by mobile but that won't be cheap, and BT certainly won't be interested in hearing from you direct
Sky aim to fix "by the end of 5 working days" Allow for a weekend in this and you are indeed well over a week
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