BT INFINITY .. .. .. AGAIN!

  onthelimit1 14:16 PM 20 Mar 13
Locked
Answered

I posted last year asking for advice regarding BT's failure to deliver what they promised in this press release. Here we are in March, and not a single house/business in the village of Baschurch can access infinity. I have still received no communication as to when the debacle will be sorted. Any further suggestions as to who to contact, or how to escalate would be appreciated.

  Nontek 15:55 PM 20 Mar 13
  Nontek 15:56 PM 20 Mar 13

Oops, Sorry - I had not read your link! Silly me!

  Nontek 15:57 PM 20 Mar 13

Have you tried phoning BT?

  onthelimit1 16:25 PM 20 Mar 13

Phoning, email, blank wall everytime. The last comment was the weather had delayed the installation of the fibre optics. By a year! Really frustrating as people keep asking me how it's progressing and I can't find out for them.

  wiz-king 17:24 PM 20 Mar 13

Some of the village is FTTC enabled - you must be in the wrong bit

  onthelimit1 17:35 PM 20 Mar 13

No - one cabinet was enabled in Apr last year in another village 3 mls away (fed off the Baschurch exchange). Baschurch itself has nothing yet.

  spuds 18:00 PM 20 Mar 13

If you want to go to the top, then look for the email address here:- http://www.ceoemail.com

That website as worked for me.

  onthelimit1 20:09 PM 20 Mar 13

Thanks spuds, I'll give it a try!

  onthelimit1 16:53 PM 22 Mar 13

Excellent! A very rapid and comprehensive response from the Fibre Broadband Programme Director. He gave reasons and estimates. Most properties will be up to 300Megs! Thanks Spuds.

  Nontek 17:22 PM 22 Mar 13

Great, but you omitted to say when most properties will be up to 300Mb.

Also are you sure he said 300Mb? Not 30Mg?? My own 'best' is 73Mb!

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