BT

  laurie53 12:08 19 Feb 08
Locked

Having problems with BT (billing not line), and am havibg difficulty finding a contact address, other than the corporate one at Newgate in London.

Anybody any ideas? Phone is physically difficult.

  exdragon 12:18 19 Feb 08

Log on to click here and at the very bottom of the page, there's a 'contact BT' option, where a footer would normally be.

You can then 'drill down' until you find what you want to contact them about, for example, Home phone services/phone lines. You'll then find two tabs, one to email them and one to ring them.

I've used both options with various questions and have always received a reasonably prompt reply.

  exdragon 12:19 19 Feb 08

Forgot to add - you can always email them to ask for the correct address for your problem.

  wjrt 12:30 19 Feb 08
  beeuuem 15:05 19 Feb 08

Can't say thet you'll have a lot of luck. From past experience she just forwards letters to their Doncaster office but she is the one to write to in the first instance.

Mrs Jillian G Lewis
Customer Service Director
BT plc
Correspondence Centre
Durham
DH98 1BT

  laurie53 20:09 19 Feb 08

Thanks for the responses; tried them apart from the phone of course.

You're right about Jillian Lewis, she doesn't even give the courtesy of an acknowledgment.

Since I've obviously exhausted the internal procedures it must now be down to Ofcom.

This thread is now locked and can not be replied to.

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