although with a different network. I knew about the potential battery life problem before I chose the phone - a quick Google search gives you plenty of information about that, and you have no chance of redress on that point, either with Orange or Motorola. The battery is small because the phone is ultra-slim, and I haven't found it to be a problem with normal call use - it's when you start heavy media use that the battery drains rapidly.
As far as the charge-point cover is concerned, it's also something that I identified as a potential problem, albeit a very minor one. The cover is held by a thin plastic strip, and requires care in use - mine has been OK so far, and I've used it a lot.
The keypad problem may be software or hardware related, it's hard to tell, and Motorola may say it has been caused by 'conditions of use', which is a euphemism for 'it's your fault, you pressed the keys too hard'.
In truth it's a difficult one - Orange isn't responsible for the battery life, the charge-point cover might be down to rough handling, and ditto the keypad. My advice is to send the phone back to Motorola and make a warranty claim.