Broadband connection with BT top up service

  o44wen 20:20 13 Jan 09
Locked

Hi,

My sister signed up to a 12 month contract with BT on her line rental taking out a top up system so she could control her bills. This month I gave her a PC to use and she was wanting to connect to the internet via broadband. The line is broadband enabled as I used it when I was in the house but that was cancelled a year ago with virgin.

She called up to get connected but was told because she was on that tarrif she could recieve a broadband connection until her 12 month period is up in October and she could only connect via dial up.

I dont understand why this is so because surely can you not just go to another company and sign up to a new broadband connection? She wants to join with Tiscali. Does anyone in the ofrm know why this restriction is happening?

  beeuuem 20:48 13 Jan 09

It appears that BT will not provide or allow BB on a line with that tariff.click here

  o44wen 20:56 13 Jan 09

thanks, she'll have to live with dial up then

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