If your not happy with your current ISP I suggest you move away completely, you can still use the AOL email if you wish.
When I was an AOL customer I got fobbed off from Pillar to Post past around different departments then you have to explain your problem to another idoit in India.
I seeked advice from the members of the dslzoneuk website.
I joined Falconnet (Enta Reseller) Who where very good, I left them and I joined ADSL24 who are simply stunning (Enta Reseller)
For 30/300 of usage allowance a month, No Port Blocking no traffic shaping. UK Based Support all for £19.99 a month with 8 Meg ADSL Max - its the best move I've ever made as I have no other services available in my exchange I get the full 8mb! :-)
It basically all depends on your Line Stats what modem/Router Do you have?
These are my line stats: