Best customer support for PC

  LANDCRUISER 13:03 25 May 05
Locked

I am looking to buy a new pc from £1500 to £3000 & would like comments from this great site as to the best pc + customer service

  Danoh 13:57 25 May 05

I can only comment based on the assumption that your 100% price spread (£1.5 - £3k) is down to your willingness to pay extra for good customer service, rather than not having firmed up the PC specifications you need.

Good customer service should and does not require you to pay £1.5k extra.

What type of customer support you are after, depends on your knowledge and experience of PCs, including technical competence.

My long retired uncle is still very active and keeping up with all the latest trends, a top silver surfer!!

He owned a series of PCs from large names with good customer service reputations but was still disappointed in various ways; impatience with an inexperienced user, hard to comprehend accents, lack of customer insight and compassion.

He has since been very happy with a local small computer business, from whom he has purchased his last 2 PCs.

As he treats me as his 4th or 5th line support, I've been kept in the loop and he has certainly got good value for his money, considering the very good customer support appropriate for his needs. He has even had free upgraded components just because a motherboard sensor had to be reconnected as well as being mis-set.

But I require a different type of customer support and can save via mail/internet-order, even if it might only amount to a couple of hundred pounds less.

If you could paint a better picture of what type of customer service is important to you, it will help us all to provide better comment.

  Aspman 13:58 25 May 05

Thats a lot of cash.

Despite much slagging Dell isn't that bad.

With the money you are spending you could be looking at an Alienware or Voodoo PC.

  Danoh 14:16 25 May 05

I'm assuming LANDCRUISER's spec is £1.5k at a rock bottom price and zero customer service with minimum 1 yr RTB warranty, going up for customer service as per the Subject heading. Another thread mentioned £2.2k.

I agree DELL's customer service reputation is good, but was not appropriate for my Uncle and he did not buy from them again.

  Border Collie 18:37 25 May 05

Nero Pro Extreme 560

3.6GHz Pentium 4 530 800MHz FSB
1024MB DDR2 533MHz Dual Channel Ram
400GB 7200rpm Hard Drive ( 2x 200GB RAID )
128MB DDR GeForce FX6600GT PCI-E
16x Dual Layer +/- DVD Burner
DVD Rom Drive
7.1 8-Channel Capable Sound
1 x RJ45 Network Port (10/100/1000)
56K Modem
Order Code: PC-0737T
£799 Ex Vat £938.83 Inc Vat

from click here

Excellent company to deal with.

  Border Collie 18:37 25 May 05

Nero Pro Extreme 560

3.6GHz Pentium 4 530 800MHz FSB
1024MB DDR2 533MHz Dual Channel Ram
400GB 7200rpm Hard Drive ( 2x 200GB RAID )
128MB DDR GeForce FX6600GT PCI-E
16x Dual Layer +/- DVD Burner
DVD Rom Drive
7.1 8-Channel Capable Sound
1 x RJ45 Network Port (10/100/1000)
56K Modem
Order Code: PC-0737T
£799 Ex Vat £938.83 Inc Vat

from click here

Excellent company to deal with.

  Lettervanman 19:50 25 May 05

I shall stick my head up and can only speak as I have found.
On my third Evesham. Nothing is perfect,and I have had problems with my latest purchase,but the thing that counts with me is how the problems are resolved. You will find adverse comments about Evesham on this site, as with many other firms,but I have found Evesham to be very fair, and if it is a hardware fault they will replace the faulty part with no quibble.

  spuds 23:04 25 May 05

£1500 and below is more than enough for a good computer system. Would suggest that you consider Dell or Evesham, both have good product and customer service feedback.

Very good pc's with what I have found to be excellent customer service for about half your total budget.

Worth a look click here

  rdave13 00:00 26 May 05

Time computers have served me well!

Problems and all. Just make sure you read the small print..;)

  anchor 09:27 26 May 05

I agree with Lettervanman; my experience with Evesham also has shown them to be a very good company.

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