Automatic Credit on card.

  ened 06:47 23 Jul 04

I recently had to return some parts for a refund.
The amount was approx:£300.
After a week I telephoned to check they had received it (Although the courier had confirmed it).
A week later I received a Credit Note.
The day before I was due to pay my Card bill I telephoned to ask why the Credit had not been processed.
The answer:
"We are not allowed to keep Credit Card details and were waiting for you to contact us."
I don't intend to name the company because in all other respects they have always been spot on.
But is she correct or was it just a dodgy way of holding on to the money for as long as possible?

  harps1h 08:54 23 Jul 04

cautious. this happened to me in february of this year. ihadn't got a refund but a mail to say that it would be done. after a period a phoned the c/s rep i had been speaking to and i was told their company did not hold details and i gave my details to him and the money was in my account in a few days

  spuds 10:43 23 Jul 04

This non-holding of details is becoming more of a norm with companies now. A couple of companies that I deal with, and have done over a period of years, no longer store customers credit card details, due to security and processing reasons.Safeguards you, and safeguards them.

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