I'm pleased that you got yourself sorted, but I'm surprised at Aol for not wanting to help.
When I contacted them online last year for a possible reduction in my monthly payment, I had their undivided attention. When I also asked about the new deal for new customers, the guy left me for a few seconds, and when he returned to me (online), he said that as I had been with them for 4 years he could also offer me that same deal.
It did mean another contract, but as I was happy with Aol anyway it made no difference. When the free router came 3 days later, I was even more happy.
I'll be honest, I did mention that unless they helped me, I would go elsewhere, but without any problems I got what I wanted, a reduction and free router.