Anyone got email address for Ebuyer.com please?

  susie123 20:21 19 Nov 14
Locked

Hi, 14 months ago, I bought a Zoostorm laptop from Ebuyer.com.. Today, the screen went blank and nothing was happening. I plugged the charger in, just in case, and smoke started coming from the place where the charger plugs in. The phone contact is expensive, and it seems I'll have to write to them, but I wondered if anyone can advise me please? Is there an email address? Can I make them replace the laptop? 14 months doesn't seem long for it to last):

Thank you,

Susie

  Batch 09:30 20 Nov 14

The 0371 521 33 00 number is local call rate.

That don't provide an email address as such, but if you log in to your ebuyer account they have an Enote facility whereby one can correspond with them (and it does work as I've used it on a few occasions).

Alternatively, you could try their technical support team on 0330 3 339 390, but you may find that they will want an RMA (returns) number before talking to you.

Like a number of vendors they sell extended warranties and may argue that if you wanted a warranty to run beyond the "standard" 12 months then you could have purchased an extended warranty. But that does not mean that you do not have rights (e.g. in that the product should be expected to last for a reasonable lifespan).

This thread is now locked and can not be replied to.

Nintendo Switch review: Hands on with the intuitive modular console and its disappointing games…

1995-2015: How technology has changed the world in 20 years

Here's what should be coming to Adobe Project Felix in 2017

Apple AirPods review: Apple's beautiful new Bluetooth headphones bring true intelligence to…