19/05/08 - I made Two attempts to contact Chris as I needed answers regarding the laptop and the data stored on it. Chris said that he was looking into it and that he would contact me before the store closed at 8pm. No phone call was received.
20/05/08 - I made a further Three attempts to contact Chris before getting through finally speaking to Chris he informed me that the laptop had been written off and that I would receive vouchers within the next 7-10 days. We discussed that the laptop data would be recovered at a cost of £30
05/06/08 - 11 Working days after the computer had been written off I called PCW again to find out what where my vouchers were. I was told that a message would be passed to Chris for him to call me.
I was called at 18:00 by Matt on behalf of Chris Kingdom to be told that the credit note had been emailed to Chris about 30 minutes earlier. This was to the value of £400
During the two week period that I was waiting for the vouchers I called into the store to have a look at a new machine and expressed an interest in the Acer 6920G laptop which was available on the website. I asked wheteher it was possible to get this ordered in store for when my credit note arrived. I was assured by the young sales person that after speaking to Chris the requested laptop would be ordered and I would be informed when it arrived. On the Evening of the 5th during my conversation with Matt I was told that this laptop was not available in store only on the website and that the credit note would not allow use online. Despite he said some London stores holding stock of this model of laptop. It was suggested that I could perhaps try to get it from one of those stores.