Another Amazon - market place qury- contacting the seller

  SparkyJack 31 Jul 12
Locked

Having contacted the seller through the Amazon route with regard an item that appeared to be faulty several times the seller ultimately agreed a swap, and to return the said item.

The system appeared to work well - Amazon sending me confirmation of the mails I sent and the seller responding- Until that is the item was despatched to the seller.

I sent it registered parcel on the 21st and emailed through the system that this is had been done.

No acknowledgement

I Emailed again asking for news on 29th no acknowledgement either from Seller or Amazon, Have just repeated the exercise- and so far not auto response from Amazon,.

So it would seem I may have to contact Amazon direct - but how? Looking on the website there appears to be no access to Amazon themselves through this part of the system.

Any advise please

  spuds 31 Jul 12

You could try using the Amazon Homepage 'HELP' link. That will bring you to 'Welcome to Amazon.co.uk Help - Then use 'Contact Us' link. Sign-in or skip on that page, which should bring you to 'E-mail' 'Phone''Chat', and go from there.

  SparkyJack 31 Jul 12

Thank you Spuds Just got back from attending to one of my flock. Followed your advise

Found live Chat All in hand now - I hope.

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