Aftersales customer support

  plantzzman 22:31 11 Oct 03

I was thinking many people state when bad customer service crops up with manufacturers we only have ourselves to blame as we expect cheaper products with manufacturers margins cut to a minimum.They then struggle to offer good customer service as they cannot employ knolegable staff due to the cost of wages.
So I was thinking is it better for companies to employ more airhead staff who are little use leading to each problem turning into a long drawn out saga and longer call waiting times therefore costing more in the long run to sort out or is it better to pay higher wages to fewer brighter on the ball staff who clear problems fast and leave customers happy.
Seems simple to me.

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